Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at lunore@lunorezen.com. If your return is accepted, we will provide the correct return address and instructions before you send the item. Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs. You can always contact us at lunore@lunorezen.com with any return questions.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions and non-returnable items

Worn or used jewelry, personalized or custom-made items, gift cards, and final-sale items cannot be returned. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to receive a different item is to return the item you have. Once the return is accepted, place a separate order for the new item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card issuer may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at lunore@lunorezen.com.